CASE STUDY / AUTO BODY OPERATIONS
Flexsible built Clean Fleet's AI carrier follow-up workflow, connecting estimates, supplements, payments, and the next staff action.
Claims, calls, and next steps in one view. Example figures are not Clean Fleet results.
Built for
Auto body operations / Clean Fleet Auto BodyTHE CHALLENGE
Repeated calls to chase estimates, supplements, and payment updates take staff away from the shop.
Keep the carrier's answer with the claim, so your team can pick up the next step.
RECORDED CALL
Supplement status · Recorded example
Sam: I am calling from the repair shop to check whether the supplement was received.
Carrier: It is under review. We still need the supporting photos.
Sam: Thanks. I will note that the review is pending and the shop needs to send the photos.
PAYMENT FOLLOW-UP
A carrier update stays with the claim. The shop verifies that funds actually arrived.
Payment follow-up · Recorded example
Sam: Has the payment been issued?
Carrier: It was issued yesterday.
Sam: Thanks. I will note the carrier update and ask the shop to verify receipt.
BEFORE, DURING, AND AFTER REPAIRS
The work is not just making a call. It is getting the right answer, keeping it with the claim, and knowing what happens next.
01 / BEFORE REPAIRS
Request the estimate, identify the adjuster, and check inspection status without taking staff away from the shop.
Has the supplement been received?
Received. Supporting photos are still needed.
02 / DURING REPAIRS
Confirm receipt, review progress, and missing documents, so the next follow-up starts with context.
03 / AFTER REPAIRS
Capture payment details and remaining balances, including what is needed for a staff-requested reissue.
THE CAPACITY OPPORTUNITY
The goal: handle more routine carrier follow-up with the existing team, while people focus on the claims that need judgment.
Potential value, not a measured Clean Fleet result.
No. Your existing system stays. We confirm compatibility and access before connecting any workflow.
Estimate requests, supplement receipt and review status, missing documents, and payment-status inquiries. We agree the scope before setup.
Staff review exceptions, supply documents, verify payment receipt, and decide the next action. The agent does not make coverage decisions.
No. A carrier reporting that payment was issued is not proof that funds reached the shop. Your team verifies receipt.
No. It is an owner-provided annual estimate, not a measured Clean Fleet result. Actual value depends on workload, time returned, and ongoing costs.
Bring one follow-up workflow. We review the process, confirm connections, and quote the scope before work begins.
START WITH ONE FOLLOW-UP WORKFLOW